Shipping
Shipping
Domestic Orders
We use a variety of UPS shipping methods for all domestic orders over 1 lb. Please allow for 1-2 days of packaging before your item ships, 2-5 days if ordering a waterproofed or custom item.
- UPS SurePost (2-7 business days, may be delivered via UPS or local post office)
- UPS Ground (2-5 business days)
- UPS 2nd Day (Allow 1 business day for packaging plus 2 business days)
- UPS Next Day (Allow 1 business day for packaging plus 1 business day)
Items under 1 lb. are shipped via USPS First Class.
Shipping labels for orders are created between 7-9am MST Mondays-Fridays. Weekend orders will be processed the following Monday. If you need a package to be shipped same day, please call our customer support at 385.515.8908 and we will do all we can to help.
Shipping Security
This optional protection is offered to you solely to effectuate the shipment of your package(s). Package Insurance covers reshipment of lost or damaged product with the same shipping method and product as reflected in the original order.
How do I Submit a Shipping Insurance Claim?
*** Before submitting a claim please check mail box, parcel locker, and/or front desk. Most packages are small enough to fit in a standard mailbox.***
Submit claims by sending an email to info@k9sportsack.com with the text "SHIPPING INSURANCE CLAIM REQUEST" as the subject text. Please include these items in the email body:
- The order number and/or email associated with your product.
- Provide full shipping address and product ordered.
That's it! Our customer service representatives will verify order status with the shipping carrier and respond to customers within 24 hours (weekends and holidays excluded) to confirm the status of a pending shipping insurance claim.
The Fine Print
*Our customer service claims specialists will investigate the status of original orders for which claims are being submitted to verify packages have genuinely been lost, stolen or damaged. Fraudulent claims are subject to voided shipping insurance warranty. Also, If the address provided in the original order was incorrect, insurance is void. If the customer receives both shipments, one must be returned within 10 days or shipping insurance is void and full order price remains in force for both orders. Approved claims orders will be reshipped on the next available shipping day.
Backordered Items
If your order includes a backordered product all products will ship together when the backordered items are in stock. Unless otherwise indicated by the customer and separately billed shipping rates are negotiated with the customer on a case by case basis.